Privacy Policy

The Best Roofing Company (“The Best Roofing Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.thebestroofingcompanymo.com, contact us, request an estimate, communicate with us, or use our services.

By using our Website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide to Us

We may collect information you voluntarily provide, including:

• Name
• Email address
• Telephone number
• Property or service address
• Billing address
• Information about your roofing, exterior, storm damage, or dumpster rental needs
• Appointment and scheduling information
• Photos or documents you choose to provide
• Communications you send to us by email, phone, text message, Website form, or other means
• Estimate, project, invoice, or customer-service information
• Reviews, feedback, or testimonials you choose to provide

When payment is made electronically, payment information may be processed by a third-party payment processor. We generally do not directly store complete credit or debit card information.

Information Collected Automatically

When you visit our Website, certain information may be collected automatically through cookies, analytics technologies, server logs, and similar tools.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Date and time of visits
• Referring website
• General geographic area
• Website interactions
• Advertising or analytics identifiers

This information helps us operate, secure, understand, and improve our Website and marketing.

2. How We Use Information

We may use information we collect to:

• Respond to inquiries and estimate requests
• Schedule inspections, appointments, deliveries, or services
• Prepare estimates and proposals
• Provide roofing, construction, gutter, storm-related, dumpster rental, or other requested services
• Communicate about active or past projects
• Provide customer service
• Process payments and invoices
• Coordinate with suppliers, subcontractors, service providers, or other parties involved in completing requested work
• Send appointment, scheduling, project, service, or payment-related communications
• Send marketing communications when permitted by law
• Improve our Website, services, advertising, and customer experience
• Measure Website traffic and marketing effectiveness
• Detect or prevent fraud, abuse, security incidents, or illegal activity
• Maintain business and accounting records
• Protect our legal rights
• Comply with applicable laws, regulations, court orders, or governmental requests

3. Text Messages and Phone Communications

If you provide your telephone number to us, we may use it to respond to your inquiry or communicate with you regarding an estimate, appointment, project, rental, scheduling matter, invoice, customer-service issue, or other transaction-related purpose.

If you separately consent to receive marketing or promotional text messages, we may also send marketing communications as permitted by applicable law.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP where supported or by contacting us directly. Reply HELP for assistance where supported.

Consent to receive marketing text messages is not a condition of purchasing goods or services where prohibited by law.

Mobile phone information and text-message opt-in consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We may provide information to service providers that assist us in delivering text messages or managing communications, but only as reasonably necessary to provide those services.

4. Email Communications

We may use your email address to respond to inquiries and communicate regarding estimates, appointments, projects, rentals, invoices, services, or other customer matters.

We may also send promotional emails where permitted by law.

Marketing emails will provide a method for unsubscribing from future promotional messages. Even if you unsubscribe from marketing communications, we may continue sending non-promotional communications related to an active transaction, account, project, invoice, warranty, or service request.

5. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to operate correctly, remember preferences, understand Website traffic, improve performance, and measure marketing.

Third-party analytics or advertising providers may also use cookies, pixels, tags, or similar technologies to collect information about Website activity.

Depending on your browser and device, you may be able to block or delete cookies through your browser settings. Blocking certain cookies may affect how some portions of the Website function.

6. Analytics and Advertising

We may use third-party analytics, advertising, call-tracking, Website hosting, customer relationship management, or similar technology providers to better understand how people find and interact with our Website.

These providers may collect information such as device identifiers, IP addresses, Website activity, referral sources, or advertising interactions according to their own privacy practices.

We may use this information to evaluate Website performance, understand advertising effectiveness, improve our services, and reach prospective customers.

7. How We Share Information

We may share information when reasonably necessary to operate our business or provide requested services, including with:

Service Providers

Companies that provide Website hosting, email, text messaging, customer relationship management, scheduling, payment processing, analytics, advertising, accounting, data storage, security, or other business services.

Contractors, Suppliers, and Project Partners

Subcontractors, suppliers, manufacturers, delivery providers, disposal facilities, inspectors, or other parties involved in providing requested services.

Insurance-Related Communications

When authorized or otherwise appropriate, information may be shared with insurance companies, adjusters, property owners, mortgage companies, or others involved in a storm-damage or property claim.

Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to comply with law, enforce an agreement, respond to legal process, investigate fraud, protect property or safety, or protect our legal rights.

Business Transactions

Information may be transferred as part of a merger, acquisition, sale, restructuring, financing, or transfer of some or all of our business or assets.

We do not sell or rent customer personal information to unrelated third parties for their independent marketing purposes.

8. Payment Information

Payments may be processed by third-party payment processors.

Payment processors may collect information necessary to process a transaction, including payment card information, billing information, and transaction details.

Their collection and handling of your payment information is governed by their own privacy policies and security practices.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including completing projects, providing warranty or customer service, maintaining accounting and business records, resolving disputes, complying with legal obligations, and protecting our rights.

Retention periods may vary depending on the type of information and the reason it was collected.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no Website, internet transmission, electronic storage system, email system, or other method of transmitting information can be guaranteed to be completely secure.

Please avoid submitting highly sensitive information through ordinary Website forms, email, or text messages unless it is necessary.

11. Your Privacy Choices

You may contact us to request that we update or correct contact information we maintain about you.

You may also opt out of promotional communications using the instructions included in those communications or by contacting us directly.

Depending on where you reside, applicable law may provide additional rights concerning your personal information. Where required by law, we will respond to valid privacy requests in accordance with applicable requirements.

We may need to verify your identity before processing certain requests.

12. Do Not Track Signals

Some browsers provide “Do Not Track” or similar privacy signals. Because there is not a single universally accepted standard for responding to all such signals, our Website may not respond to every browser-based Do Not Track setting.

You can manage many tracking technologies through your browser, device, or applicable privacy settings.

13. Children's Privacy

Our Website and services are intended for adults seeking roofing, construction, property, or related services.

We do not knowingly collect personal information online from children under 13. If we learn that we have unintentionally collected information from a child under 13, we will take reasonable steps to delete it.

14. Third-Party Links

Our Website may contain links to third-party websites, social networks, financing providers, manufacturers, review platforms, mapping services, or other resources.

This Privacy Policy applies only to information handled by The Best Roofing Company. We are not responsible for the privacy practices of third-party websites or services.

We encourage you to review the privacy policy of any third-party service you use.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Website, services, technologies, business practices, or legal requirements.

When we update the policy, we will revise the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or information you have provided to us, contact:

The Best Roofing Company

3145 S. Glenhaven Ave.

Springfield, MO 65804

Phone: (417) 410-9330

You may also contact us through the contact form available on our Website.